Refund and Returns Policy

At IPTV-Services.us, accessible from https://iptv-services.us, we strive to ensure our customers are completely satisfied with their streaming subscriptions. We take pride in offering stable, high-quality IPTV services and prompt support.

Please read our Refund and Returns Policy carefully before purchasing a subscription to understand your rights and our procedures.

1. 7-Day Money-Back Guarantee

We offer a 7-Day Money-Back Guarantee for all new subscription plans. If you encounter persistent technical issues or are dissatisfied with the service within 7 days of your original purchase date, you are eligible for a full refund.

Eligibility Criteria for a Refund:

To qualify for a refund under our 7-day guarantee, the following conditions must be met:

  • The refund request must be submitted within 7 calendar days of the purchase timestamp.

  • You must contact our support team first to allow us an opportunity to resolve any setup, app compatibility, or playlist configuration issues.

  • The issue must be related to service quality or technical failure that cannot be resolved by our technical team.

2. Non-Refundable Circumstances

While we aim to be as accommodating as possible, refunds will not be issued under the following circumstances:

  • Requests After 7 Days: Refund requests submitted after the 7-day initial purchase window.

  • User-Side ISP or Network Issues: Buffering or connection issues caused by low internet speed, ISP throttling, unstable Wi-Fi, or blocked connections on your provider’s end (we recommend using a VPN if your ISP throttles streaming data).

  • Incompatible Devices or Apps: Purchasing a plan without verifying compatibility with your device, or refusal to install/use supported IPTV player applications.

  • Change of Mind: Simply deciding you no longer want the service after successfully activating and using the account without reporting technical issues.

  • Account Abuse / Violation of Terms: Accounts suspended or terminated due to policy violations (e.g., multi-room streaming on a single-device plan, reselling credentials, or sharing account access).

  • Free Trials & Promotional Codes: Free trial accounts or subscriptions bought using limited-time clearance/promotional discounts are non-refundable.

3. Temporary Service Outages & Channel Changes

IPTV services depend on server maintenance, content availability, and live broadcast sources.

  • Brief scheduled maintenance or temporary downtime of specific channels does not constitute a valid reason for a full refund.

  • Channel line-ups are subject to occasional updates, additions, or removals without prior notice.

If you experience an extended outage lasting more than 48 consecutive hours, we will grant credit extensions to your account for the period affected or process a partial refund upon review.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Submit a Support Ticket: Open a ticket via our Contact Us Page or email us directly at support@iptv-services.us.

  2. Provide Order Details: Include your Order ID, registered email address, and MAC address/username associated with the account.

  3. Describe the Issue: Briefly explain the technical issue or reason for the refund request so our support team can review it.

Important Note: Please do not file a dispute or chargeback with your bank or payment provider before contacting us. Opening a dispute without contacting support first will result in immediate service termination and may slow down the resolution process.

5. Refund Processing Time

Once your request is approved:

  • Processing Time: Refunds are issued within 2 to 5 business days.

  • Payment Method: Refunds will be credited back to the original payment method used during checkout (e.g., Credit/Debit Card, PayPal, or Crypto gateway equivalent).

  • Bank Posting: Depending on your financial institution, it may take an additional 3 to 10 business days for the refunded amount to reflect on your statement.

6. Contact Us

If you have any questions regarding our Refund and Returns Policy or need help troubleshooting your connection, please reach out to our team